Return & Refund Policy
We want every Stock Boy Candy order to arrive fresh, delicious, and exactly as expected. If something isn’t right with your order, please reach out and give us the opportunity to make it right.
Returns
Damaged, Incorrect, Missing, or Quality Issues
If your order arrives damaged, contains an incorrect or missing item, or you believe there is a quality issue with your candy, please contact us within 5 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Photos of the product and packaging, when applicable
Once we review the issue, we may offer a replacement, refund, partial refund, or store credit, depending on the circumstances.
Our goal is always to find a fair solution and make things right.
Candy Taste & Texture
Many of our candies are imported from Europe and may vary slightly from batch to batch in color, shape, coating, softness, sourness, and texture.
Personal taste preferences or normal variations between candy batches generally do not qualify for a refund or replacement.
However, if you believe the product you received is stale, damaged, defective, or otherwise does not meet our quality standards, please contact us within 5 days of delivery so our team can review it.
Melted or Heat-Affected Candy
Candy can be sensitive to extreme temperatures during transit.
We carefully package our orders, but we cannot control weather conditions or temperatures once a package leaves our facility.
If your candy arrives significantly damaged due to heat, please contact us within 5 days of delivery with photos and we will review the situation.
Stock Boy Candy Co. is not responsible for heat damage that occurs after a package has been delivered, including packages left outside, in mailboxes, parcel lockers, vehicles, or other hot locations for extended periods.
Shipping Delays
Once an order has been transferred to the shipping carrier, delivery times may be affected by weather, carrier delays, holidays, or other circumstances outside of our control.
A carrier delay alone does not automatically qualify an order for a refund.
If your package appears to be lost in transit or has not moved for an extended period, please contact us and we will work with you and the carrier to determine the best solution.
Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location, with household members, neighbors, building management, or the carrier.
Please contact us if you still cannot locate the package. While Stock Boy Candy Co. cannot guarantee replacement of packages confirmed as delivered by the carrier, we will do our best to help investigate the situation.
Incorrect Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address when placing an order.
If you notice an address error, please contact us as quickly as possible. We will do our best to update the address before the order ships, but changes cannot be guaranteed once an order has entered processing or has been shipped.
Orders that are returned to us because of an incorrect or incomplete address may be subject to additional shipping charges if the customer requests reshipment.
Order Changes & Cancellations
We begin processing orders quickly so that your candy can get to you as soon as possible.
If you need to change or cancel an order, contact us immediately. We will do our best to accommodate the request, but orders cannot be changed or canceled once they have been packed or shipped.
Refunds
Approved refunds will be issued to the original payment method.
Once a refund has been processed by Stock Boy Candy Co., your bank or payment provider may require additional time for the refund to appear in your account.
Original shipping charges are generally non-refundable unless the refund is the result of an error by Stock Boy Candy Co.
Orders Placed Through Other Platforms
Orders placed through third-party marketplaces or platforms, including TikTok Shop, Amazon, Faire, or other retailers, may be subject to that platform or retailer’s return and refund policies.
Please initiate your request through the platform where the purchase was originally made when required.
Contact Us
If there is an issue with your order, please contact our Customer Care team and include your order number so we can help as quickly as possible.
We appreciate you choosing Stock Boy Candy Co. and want you to have a great experience with every order.
This policy does not limit any rights you may have under applicable law.